At ChosmoShop, we take pride in delivering exceptional service through a dedicated and skilled creative team. This Team Service Policy outlines how we work with our clients to ensure a smooth and professional experience from concept to delivery.

1. Personalized Consultation

Every custom project begins with a personalized consultation. Our design team will review your ideas, references, or photos to understand your vision and requirements.

2. Design & Development

Once your concept is confirmed, our 3D artists begin modeling and sculpting your figure with precision and care. You may be offered preview updates depending on the complexity and scope of your project.

3. Communication

We strive to maintain clear and timely communication. You will be informed of each major step, including design confirmation, revisions, production start, and shipment.

4. Revisions

Minor revisions (pose, facial expression, accessories, etc.) are typically allowed during the modeling phase. Major changes requested after design approval may incur additional fees or affect the delivery timeline.

5. Quality Assurance

Before shipping, every piece undergoes strict quality inspection to ensure it meets our craftsmanship standards.

6. Confidentiality

All client materials, including personal photos or custom character ideas, are kept confidential and used solely for the purpose of fulfilling your order.

7. Ownership & Usage

ChosmoShop retains the right to use completed works (photos or 3D renders) for portfolio and promotional purposes, unless otherwise requested by the client.

8. Customer Support

Our support team is available during business hours to assist with questions, concerns, or updates related to your project.

9. Professional Conduct

We value respectful and constructive interactions. Harassment, offensive language, or abuse toward our team members will not be tolerated and may result in order cancellation without refund.

10. Collaboration Ethics

We work with honesty, transparency, and a shared goal of delivering the best possible result. We appreciate your trust and creativity throughout the process.